ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Program Manager, Contact Centre Transformation, this position is responsible for identifying, designing, delivering, facilitating and monitoring department specific education and professional development programs and initiatives following adult learning principles, in collaboration with department leadership and managers, People, Equity and Culture, external vendors and consultants; continuous improvement review; ensuring consistency with provincial and departmental program applications, and where applicable providing support for compliance with regulatory bodies and agencies.
WHAT YOU'LL BE DOING
• Collaborates/works with partners and follows the corporate strategic leadership, planning and direction related to this function.
• Conducts needs analysis and assessment to identify learning gaps.
• Supports client groups by proposing a range of learning solutions and professional development options against established needs, competencies, or performance gaps.
• Identifies and prioritizes a range of learning solutions and models.
• Develops learning solutions service level agreements that align with department strategies and priorities.
• Plans for transfer of learning and engages partners in evaluation of learning in relation to business results.
• Researches, designs, implements, supports, monitors, and evaluates learning strategies.
• Aligns Department and Corporate learning initiatives providing guidance to staff in the navigation of learning opportunities that supports leadership learning and development plans and Department succession planning.
• Documents goals, design principles, learner profiles, impact of available technology plus interdependencies and constraints.
• Creates detailed curriculum content, facilitates programs, designs learner and facilitator materials to support learning objectives and performance goals.
• Anticipates, researches, analyzes, and evaluates emerging trends; identifies and recommends applicable learning solutions.
• Manages review and revision cycle with learning team, partners, and subject matter experts.
• Optimizes multimedia learning initiative/solutions and best practices.
WHAT WE'RE LOOKING FOR
• Successful completion of a University Degree in Public Administration, Human Resources, Human Service Disciplines or a related filed or approved equivalent combination of education and experience.
• Certificate in Adult Education or Instructional Design from a University or Post Graduate course/program.
• Minimum three (3) years’ experience designing, developing and delivery of adult learning solutions or adult education.
• Knowledge of and demonstrated experience in instructional design, analysis, measurement and evaluation methods, facilitation, and presentation skills.
• Demonstrated knowledge, skill, and experience in writing detailed reports and proposals, contemporary research, and evaluation methods, including experience interpreting and reporting statistical and demographic data.
• General knowledge of department programs and services, and the community served.
• Ability to demonstrate the Region’s core competencies.
• Advanced skills in virtual platforms, MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations and applicable department software applications.
• Analytical research, planning, co-ordination, and project management skills with the ability to work independently on diverse projects.
• Ability to problem solve and work with constantly changing legislation, program delivery requirements, and/or organizational structure.
• Ability to identify areas for constructive change and communicate issues and potential solutions to management.
