ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
This position is responsible for supporting the co-ordination and delivery of housekeeping services, including housekeeping inspection, and infection prevention and control practices related to housekeeping services and continuous quality improvement audits. Coordinates the waste management program, pest control program and inventory control for the facility, housekeeping, linen supply maintenance and laundry exchange. Also performs housekeeping duties. Provides guidance, training, mentoring and coordinates, schedules and reviews work of assigned staff.
WHAT YOU'LL BE DOING
• Performs regular visual walk (MBWA) about inspections, monitors work for quality, and IPAC standards to ensure that the service provided meets established standards.
• Performs daily IPAC inspections and auditing of Environmental Services and housekeeping standards throughout the home. Provides just in time education, redirection, correction, and documentation.
• Performs housekeeping duties as needed in the home in accordance with established Standards, Acts and Regional policies.
• Completes all facility set-ups for in-house and outside agencies including conferences, lectures and home-based activities as needed.
• Co-ordinates waste management program for the home, including recycling activities, safe removal of waste and bio-hazardous materials.
• Co-ordinates the receiving and distribution of supplies including the exchange of soiled and clean linens, and housekeeping chemicals.
• Prepares housekeeping and linen purchase orders in accordance with approved standards and procedures.
• Provides guidance, training, mentoring and coordinates, assigns, schedules, and checks the work of assigned staff.
• Receives and responds to customer/client concerns and updates management on issues.
• Performs continuous quality improvement facility audits.
• Performs auditing and education on IPAC policies and procedures for housekeeping.
• Participates and assists in development of annual program evaluation as regulated.
• Maintains records, assists with report writing and/or provides information for reports as directed.
• Assists in updating manuals, policies, and procedures.
• Responds to inquiries and resolves concerns, as appropriate.
• Ensures that services provided meet Regional customer service standards.
• Participates on committees, work groups, task forces and special projects, as assigned.
• Manages information in accordance with legislation and corporate standards.
• Performs other duties as assigned, in accordance with Branch and Department objectives.
WHAT WE'RE LOOKING FOR
• Successful completion of Secondary School and the Canadian Healthcare Housekeepers Association (CHHA) EVS leadership certification or approved equivalent combination of education and experience.
• Minimum three (3) years’ leadership experience in housekeeping in long-term care facility, hospital, or similar environment.
• Satisfactory Police Vulnerable Sector Check.
• Demonstrated knowledge of relevant Standards, Acts and Regulations. Including IPAC, PIDAC Regulations
• Demonstrated ability in the Region’s core competencies.
• Leadership skills and ability to provide guidance, training, and direction and to coordinate, assign, schedule, provide written and verbal instructions and check the work of assigned staff.
• Basic skills in MS Office Suite.
• Strong ability to develop relationships and work in a welcoming and inclusive environment, where diversity is celebrated and where everyone can develop to their full potential.
• Good interpersonal and communication skills and ability to deal empathetically with residents, family members, etc., and to contribute to their well-being.
• Ability to work effectively independently or as a part of a team.
• Ability to read, write and follow written and verbal instructions in English.
• Ability to organize and co-ordinate the daily housekeeping requirements for facility, set priorities and meet required deadlines.
• Ability to operate a variety of housekeeping equipment.
• Ability to train employees in proper use of equipment and departmental procedures.
• Ability to travel to offsite locations, as required.
• Ability to work outside regular business hours, as required.
