ABOUT US
Almost 1.3 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2051. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Recognized by Forbes as one of Canada’s Best Employers, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipal Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Supervisor, On-Street Operations this position is responsible for inspecting and reporting on the operation of conventional, specialized and On-Demand services, including ensuring contractor compliance, monitoring schedule adherence, investigating and addressing customer and contractor concerns, conducting surveys, assisting with inspecting the condition of fleet, on-board technology, investigating accidents and incidents, conducing route assessments and other transit related responsibilities and infrastructures; provides back up passenger delivery service for Transit customers as needed.
WHAT YOU'LL BE DOING
• Monitors transit schedule adherence and conduct contractor audits to ensure efficient operation of service and compliance of performance-based contracts.
• Ensures contractor compliance for on-board technology including (tablets, farebox, INIT Driver Command Unit (DCU), PRESTO handheld devices, FOB door alarms, recording devices, microphone systems, destination signs, emergency call buttons) and new technology as provided.
• Examines, documents conditions and recommends repairs; assists in reporting on conditions of transfer locations, passengers, residences and transit stops, Viva stations, terminals, bus loops and transit facilities including standing areas, shelters, waste containers, benches, and information posts.
• Assists facilities staff in monitoring and reporting winter maintenance progress at transit stop facilities.
• Operates Intelligent Transportation Systems (ITS) equipment for purposes of tracking, maintaining, and reporting on BRT vehicle schedule adherence.
• Liaises with internal stakeholders on all Ticket Vending Machine (TVM) failures and alarms.
• Provides customer service and travel training as needed.
• Investigates and responds to difficult passengers, missing passengers and customer complaints, accidents, fare evasion, vandalism and customers concerns with follow-up and recommendation for corrective measures.
• Performs other duties as assigned to meet Branch and Departmental objectives.
WHAT WE'RE LOOKING FOR
• Successful completion of Secondary School diploma or approved equivalent combination of education and experience.
• Minimum two (2) years’ experience in transit operations, including inspecting and reporting on the operation of transit services, ensuring contractor compliance, investigating and resolving concerns, demonstrated ability to provide exemplary customer service, monitoring schedule adherence and conducting surveys.
• Valid Ontario Class “CZ” Driver’s Licence driver’s license free of serious offences under the Highway Traffic Act.
• Satisfactory Police Vulnerable Sector Check.
• Ability to obtain first aid certification.
• Demonstrated experience working with persons of disabilities.
• Knowledge of related Legislation, Acts and Standards including AODA, Highway Traffic Act, D-409, Building Code, Q-straints, Occupational Health and Safety Act, Passenger Vehicle and Commercial Vehicle Operators Registration system pertaining to provision of conventional and mobility transit and commercial vehicle services including
• Knowledge of bus equipment including the operation and routine preventative maintenance schedule.
• Knowledge of passenger and mobility aid securement devices.
• Knowledge of Computer Aided Dispatching and Automatic Vehicle Locating devices and use for monitoring and aiding service delivery.
• Must hold or ability to obtain certificates or training for professional development (i.e. Pride, Skillform and Q’Straint certificates and Fire Evacuation training).
• Ability to coordinate and direct personnel during an emergency.
• Ability to work outside regular business hours, as required.
